Q: How long does delivery take & how much will it cost?
A: Our delivery fees (Australia only) will be displayed at the checkout prior to payment & order completion.
Please review the information before you confirm your order.
There are two delivery types, depending on the products you have purchased. They are as follows:
Small homewares will be delivered via our national courier partner DHL, delivery costs will vary based on size and weight of the item(s), below is a guide of the delivery fee’s applicable:
Small package: $15
Medium package: $25
Large package: $35
White Glove Installation
For furniture and larger items, Stuart Membery Home offers a white glove service for deliveries to metropolitan Sydney, Melbourne & Brisbane, using our experienced logistic partners.
Upon placing your order, you will be contacted within 2-3 working days to organise an appropriate time for the delivery and/or installation of your goods. This specialised service includes placing the furniture in the room of your choice, assembly (if require) and removal of all packaging. Please note our white glove service does not include electrical installation of any lighting products, and artwork/picture hanging.
Q: Is my delivery insured. Do I need to sign for my order?
A: Australian ‘Shop in Stock’ purchases are insured against theft & accidental damage whilst in transit from our warehouse to your delivery address. Once your package has been delivered & signed for at your specified address, it is no longer covered.
To ensure that your purchases arrive safely & in perfect condition, we require proof of delivery for all orders & are unable to authorise for packages to be delivered without a signature.
Q: Can I track my order?
A: To track your Australian ‘Shop in Stock’ purchase, a DHL tracking number will be emailed to you once your item(s) have been dispatched from our warehouse. You can track your order with DHL here. We are currently working on a tracking system for furniture deliveries for your convenience. For any further enquiries, please contact our concierge team via email at firstname.lastname@example.org or by phone at +61 411 477 772